I directed a multi-year vision that aligned teams and paved the way for innovative opportunities. This ultimately saved a predicted minimum of $2M in software licenses and maintenance over 4 years.

I directed the discovery process, collaborating across 8 business units, enabling them to inform their areas of expertise and mitigate risk and sunk cost. The decisions made during this process resulted in 30% projected hardware cost savings.

I blended design strategy with co-creation, cross-team collaboration, product design craft, and experimentation to explore part of a $84M Design Services process opportunity. Integrating with maturing AI/ML and Generative AI maximized personalization and optimized productivity.

I orchestrated a user-centric approach for my multidisciplinary team. Using ethnography, behavior design, and banker co-creation, we built brand trust with customers and bankers.

I guided a multidisciplinary design team to deliver results across 8 work streams over 8 months with test-and-learn processes. I also strengthened trust with cross-functional stakeholders by creating transparent processes and collaboration, resulting in 100% of tracks using user-centric design practices.

I conducted a series of 20+ lean experiments (during FY2019) for zero-to-one services and experiences. The experiments led to the launching of two impactful new services and influenced product and team delivery strategies.